Welcome to Idealsmart Mall
Welcome to Idealsmart Mall
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Cancel Order, Warranty, Returns & Refund

Cancel Orders & Change of Mind
Please contact us as soon as possilbe via email (purchase@idealsmart.com.au) if you wish to cancel your order. Orders can not be cancelled once the pcarcel has been sent out.

Warranty
All products come with a minimum 3-month warranty. Special products come with longer warranty and those information are specified on the product page.

Exchange & Returns
Please contact us via email (purchase@idealsmart.com.au) prior to your return and needs to be pre-approval by our customer service team. We only accept exchange and return due to product faulty reasons. Please describe and provide images shown the issue of the product to speed up our process, along with your choice to exchange or refund. Once your request has been processed, we will notify you the return address. Exchange and Return postage is paid by the buyer. All products returned should be in original package and condition. 

Refunds
If your request is to refund, your payment will be refunded within 7 days once we received your product, via your original payment method.
Payments for Free Shipping products will be full refunded.
Extra postage, if charged in your original order, is not refundable.

Return on site
Due to the current Pandemic and for your safety, we do not accept on site visit until further notice.